Frequently Asked Questions
Most frequent questions and answers
1. How can I place an order?
Simply browse our collection, choose your favorite products, select the size and quantity, and click Add to Cart. Proceed to checkout, enter your shipping details, and complete your payment to place your order.
2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on eligible orders across most locations in India.
3. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location. Metro cities may receive orders faster, while remote areas may take a little longer.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via Email or SMS. You can also track your order from the Track Order page.
5. What is your return policy?
We offer easy returns on eligible products within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached.
6. Can I exchange a product?
Yes. If you receive the wrong size or wish to exchange an eligible item, you can request an exchange within 7 days of delivery.
7. How do I choose the right size?
Every product includes a detailed Size Guide to help you find the perfect fit. If you need assistance, our support team is happy to help.
8. Are your products made with premium materials?
Yes. We carefully select high-quality fabrics to ensure every product offers comfort, durability, and long-lasting style.
9. How can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, you can request a return after delivery if the product is eligible.
10. Which payment methods do you accept?
We accept:
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
All payments are processed through secure payment gateways.
11. Do you offer free shipping?
Yes! We offer Free Shipping on eligible orders above the minimum purchase amount. Please check our Shipping Policy for the latest offer.
12. What if I receive a damaged or incorrect product?
We’re sorry for the inconvenience. Please contact our customer support within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or refund.
13. Do you ship across India?
Yes, we deliver to most cities and towns across India through our trusted delivery partners.
14. How can I contact customer support?
You can reach us through:
- Email: support@gurajoparis.com
- Phone: +91 98702 84156
- Contact Form: Available on our Contact Us page
Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM.
15. How do I know when new products are launched?
Subscribe to our newsletter and follow us on social media to receive updates on new arrivals, exclusive collections, and special offers.
Need More Help?
If you have any questions that aren’t answered here, our customer support team is always ready to assist you. We’re committed to making your shopping experience smooth, simple, and enjoyable.